PATIENT FEEDBACK SYSTEM FROM BESTDOC
Empower your patients to share feedback seamlessly
Stay connected with your patients, identify what’s working, and improve what isn’t. It all starts with an intelligent, patient-centric feedback system.
Today’s patients demand the best experience. If things go wrong, they won’t shy away from sharing negative experiences online. Often, healthcare providers find it challenging even to find out what annoyed the patients in the first place.
BestDoc’s patient surveys and feedback solution allows you to collect patient feedback through multiple channels in the care journey to guide swift corrective action and to help avoid reputation loss
Make every patient complaint an opportunity to raise the bar of your patient experience
Omnichannel surveys
Customisable, multilingual feedback forms
Ticketing and escalation for negative responses
A holistic view of patient satisfaction
Improved online reputation
Omnichannel surveys
Allow patients to share feedback through different digital channels Whatsapp | IVR | QR codes SMS | On-premise tablets | Emails & website (via web links)
Customisable, multilingual feedback forms
Get the flexibility to design customised feedback forms based on your quality improvement goals and patients’ preferred languages.
Ticketing and escalation for negative responses
Enable instantly raising tickets for negative feedback to relevant departments.Set escalations for non-action within a specified time.
A holistic view of patient satisfaction
With intelligent dashboards, get a full view of the trends in patient feedback and identify problem areas.Monitor CSAT and NPS regularly and intervene to maintain healthy scores.
Improved online reputation
Automatically direct satisfied patients to your Google reviews page and increase the likelihood of more positive ratings
Department-wise Patient Surveys
Doctor
Nursing care
Facilities
General Services
Billing and Discharge
Pharmacy
Radiology Services
Front Office
Emergency
FAQs
Our solution comes with pre-configured departments and survey questions, thus facilitating instant onboarding. You can customise the departments and edit the survey questions to suit your healthcare organisation’s needs.
Yes, you can add your hospital’s logo to the surveys. Along with the option of personalising questions, the ability to add the logo provides a great branding opportunity for hospitals.
