Hospital Success Story
Sri Ramakrishna Hospital
BACKGROUND
Sri Ramakrishna Hospital, located in the heart of Coimbatore city, started as a 100-bed hospital with a mission to become a globally-respected destination for excellence in patient care. Today, the hospital is an imposing 1000-bed edifice that treats thousands and thousands of patients each year.
SRH was looking for a technology partner to elevate its overall patient experience. In 2018, SRH chose BestDoc’s smart suite of solutions to address and resolve the challenges in its patient journey, paving the way for its digital transformation.
GOALS
SOLUTIONS
01
Create a robust feedback collection system to drive care quality improvement
02
Meet patient expectations by addressing and resolving patient complaints promptly.
03
Boost its online reputation
04
Transforming patient experience at the pharmacy by minimizing waiting times
BestDoC offered two of its highly popular solutions to SRH.
THE APPROACH
- Sri Ramakrishna Hospital established an organised process for capturing patient feedback and managing complaints about healthcare and treatments.
- BestDoc’s Non-Integrated Feedback solution helped to collect maximum feedback directly from the inpatients using Tablet devices with a pre-defined questionnaire.
- Negative responses were automatically converted to tickets and assigned to the respective user in the category to resolve the issue.
- This approach helped SRH to analyse the total feedback in real time, track the performance and simultaneously act on the patients’ concerns within the specified time.
- BestDoc’s Queue Management system helped SRH effectively manage the heavy patient flow at the pharmacy and significantly reduced patient waiting times.
KEY RESULTS
After an association with BestDoc, Sri Ramakrishna Hospital saw:
0
%
Increase in feedback collected per month
0
%
Increase in Net Promoter Score
0
%
Increase in the number of online reviews
0
Increase in Google rating
Perfect Outputs | Energetic Manpower | Smart Solutions | Acceptable Pricings | Data Security Guaranteed | Smooth Communications | Positive Attitude | Timely Delivery | 100% Satisfied
VISWANATH DHANARAJ
MANAGER, INFORMATION TECHNOLOGY, SRI RAMAKRISHNA
HOSPITAL, COIMBATORE
