CONTINUED CARE AND PATIENT ENGAGEMENT SOFTWARE FROM BESTDOC
Patient engagement beyond hospital walls
Patients’ healthcare needs don’t end upon discharge. Healthcare providers want to play a more significant role in continued care and stay connected with patients throughout the care journey, leading to higher patient satisfaction and better patient outcomes. Yet, many brands struggle to keep their patients engaged after discharge. In many cases, healthcare providers lose patients’ loyalty right during the discharge process due to avoidable inefficiencies.
Technology can help healthcare brands maintain continuity of care during the hospital stay and long after patients are discharged – whether it is collecting feedback and addressing concerns faced during their stay, helping book follow-up appointments, facilitating virtual consultations, managing patient relationships through multiple digital channels, or meeting patients’ post-discharge needs of products and services.
BestDoc’s Continued Care and Engagement solutions help healthcare providers connect their patients’ online and offline experiences and elevate patient engagement levels, ultimately increasing patient satisfaction and driving higher revenues.
Be relevant to your patients across their care journey
- Bidirectional communication with patients
- Multiple channels (IVR, SMS, Whatsapp, etc.)
- Communication in patients’ preferred languages
- Collection of patient feedback through multiple channels
- Intelligent insights on patient satisfaction to guide swift corrective action
- Encouraging satisfied patients to leave online reviews
- Easy tracking of the discharge process
- Seamless coordination across departments
- Analyze process metrics for operational improvements
- Timely reminders for follow-up consultations
- Multiple channels for booking follow-up appointments (web check-ins, kiosks, call center, etc. )
- Virtual consultations for reducing no-shows
- Create a reputation as an end-to-end healthcare service provider
- Provide multiple post-discharge products (e.g. medical equipment) and services (e.g. physiotherapy) to your patients
- Maintain complete control over adding/removing service providers
- Increase the revenues realised from each patient
Channels Supported
Website
Mobile application
QR codes
Self-service kiosks
Call centre
SMS
IVR
FAQs
Yes, we have integrated with over 20 HISs and are continuously adding more brands. With your solution, you can leverage your existing patient information and drive continuous engagement.
We can give you access to a wide range of healthcare service providers who we have vetted through a stringent quality control process. You have full control over adding/removing service providers based on your patients’ needs.
We have an ISO 27001:2013 certification for information security and are routinely audited by external certification bodies for our information security safeguards. We offer multiple data storage options for robust information security, including secured cloud hosting.
