Healthcare Patient Experience Solutions From BestDoc
Win patient loyalty through exceptional
healthcare experience
Today patient experience is not just a buzzword anymore, instead, it has emerged as a major differentiator. Hospitals are acknowledging that patient loyalty is a better metric than patient satisfaction. And there’s no better way to foster loyalty than providing a phenomenal patient experience. More and more hospitals are now gearing up to cultivate a patient-oriented attitude by setting up dedicated patient experience teams, organizing training seminars, and adopting innovative technology. For healthcare organizations to stay relevant, delivering a friendly experience to their patients is a must.
BestDoc’s intuitive solutions empower patient experience teams to gain patient loyalty and positive word of mouth by delivering a friendly, hassle-free, and rounded experience to their patients throughout their treatment journey which ultimately results in revenue gains.
Stay relevant and ahead of the curve by providing meaningful experiences to patients
Omni-channel communication
Plethora of appointment booking options
Reduced wait time for patients
Exceptional In-Patient services
Easy and convenient feedback collection
Easy integration with legacy systems
Omni-channel communication
- Provide multiple channels of communication for patients throughout the care journey and increase patient engagement
- Empower patients to engage via the web, SMS, e-mail, WhatsApp, call center, IVR, apps, and QR codes
Plethora of appointment booking options
- Provide a host of channels to your patients for booking an appointment including website, instant messaging apps, IVR, kiosks, and call center
- Reduce appointment no-shows with timely reminders sent through multiple channels.
- Provide a clear view of patient schedules to administrators for better analytics and slot utilization
Reduced wait time for patients
- Get rid of unnecessary waiting by eliminating inefficiencies at every patient touchpoint.
- Patients experience faster processes at every step of their journey be it appointment booking, registration, and check-in, waiting in the queue, collecting reports, or simply leaving feedback
Exceptional In-Patient services
- Automated handling and closure of in-patient requests with minimal to no engagement of nursing staff
- Reduce patient-staff frictions.
- Provide five-star hospitality like room service to patients
- Empower patients to easily generate requests and track them in real-time until they get resolved
Easy and convenient feedback collection
- Get to know what your patients are feeling about your services department-wise, with multiple modes of feedback collection
- Convenient and flexible feedback collection at multiple touchpoints.
- With intuitive dashboards get a 360-degree view of feedback and identify bottlenecks and get a chance to improve them early before they affect your brand’s online reputation
- Achieve higher NPS and PSAT scores.
- Build a positive online reputation by automatically redirecting satisfied patients to Google reviews
Easy integration with legacy systems
- Experience hassle-free integration with traditional systems like HISs/EMRs
- Non-integrated solutions available for a faster roll-out
- Get complete peace of mind with a track record of successful past implementations
- Benefit from in-house training and support from our staff to ease adoption
Key Patient Experience Metrics Influenced by BestDoc’s Solutions
NPS and PSAT scores
Google ratings
Patient wait times
Advance appointment
no-shows
New patient experience
initiatives
