BestDoc Hospital Workflow Management Software
Maximise workflow efficiencies and staff productivity

Patients’ expectations are constantly increasing, yet operations leaders have to manage with the same or even fewer resources. With multiple departments to manage, operations leaders must be on their toes to ensure performance metrics exceed patients’ and management’s expectations.
BestDoc’s solutions help operations leaders gain better control over hospital operations, track key metrics through intuitive dashboards, and ensure higher patient and staff satisfaction.
Streamline operations across the care journey
Higher patient satisfaction
Clear visibility of inpatient requests and tasks
Increased front office efficiency
Lower patient no-shows
Better queuing efficiencies
Higher patient satisfaction
- Provide a superior patient experience at multiple touchpoints across OP and IP
- Get timely patient feedback through digital channels
- Automatic raising of tickets for negative feedback
- Smart feedback analytics for identifying improvement areas
Clear visibility of inpatient requests and tasks

- Get real-time updates on department-wise efficiency of handling inpatient requests
- Stay updated on key metrics relevant to IP operations (TAT, service quality, staff performance)
- Identify problems early, eliminate surprises, and reduce patient complaints on social media
Increased front office efficiency

- Automate your patient intake process
- Reduce patient waiting times
- Utilise front office efficiency gains for patient-facing activities
Lower patient no-shows

- Send timely reminders through multiple channels
- Get alerts on cancellations
- Maximise utilisation of vacant slots
Better queuing efficiencies

- Smart queue management at multiple touchpoints
- Better staff planning for peak hours with intelligent queue analytics
Key Operational Metrics Influenced by BestDoc’s Solutions

NPS Score

Waiting times

Time taken for
registration

Front office costs

Patient no-shows

Number of patient
feedback received

Google review score

Inpatient requests TAT

Inpatient requests
service quality
